Real-Time Dispatching & Scheduling
The day-to-day operations of a NEMT/Paratransit business can be stressful. The customer-base consists of people with special needs, and there can be constant schedule changes with cancelations and trip add-ons, as well unforeseen traffic and vehicle issues. The dispatch function of Schedule Viewer aids in settling this sometimes chaotic situation by providing total fleet visibility and real-time fleet communication.
- Fleet Visibility – The dispatch screen and the driver’s mobile application work in concert to provide real-time GPS positions and heading information. This is not simply “a dot on the map.” The dispatcher sees the schedule as it is performed. Arrive and perform times are instantly seen along with proximity information regarding those pickup and drop-off events. Special “No-Show/Cancel-At-Door” work-flow allows the dispatcher to work with the driver to confirm such cancel situations.
- Fleet Communication – Two-way communication between dispatch and the fleet is provided with the use of canned and on-the-fly messages. Messages from the driver are confirmed on the dispatch screen as they come in. Messages from the driver can be associated with particular events (pickup or drop-off), providing additional insight.